We understand that sometimes things don't
work out, or mistakes are made. We want you to be satisfied, and we want you
to explore our software without worrying. But we also need to stay in
business! ...and that means having some rules about returns, having
expectations of our customers, and guarding against the yahoos out there.
Return Rule 1: If it's our mistake, we'll
make it right. ...Just
contact us first.
Return Rule 2: Tech Support can be a good
thing!
If
you're experiencing a technical problem --during installation or operation,
you need to contact us FIRST so that we can
help you get it running, rather than just deciding to return it.
Ultimately, the decision is yours (within
14 days, see notes below about the limits of our
return policy), but we assume you are a serious customer who really
wants the software to work ! ...and we're really serious about our tech
support.
If you own a computer, you know that
sometimes you have to tweak a few things or update something to get
software to work. There's a huge variety of equipment and operating
systems out there, and we are tenacious about getting our software to
work on as many computers as possible.
Return Rule 3: Tech Time will not count
against your 14 day "window of return."
As described below, we give you 14 days from receipt
of the software to return it for a full refund (minus shipping).
Those
who go the extra mile with us to help our software install or run on your
computer will be given a generous return
time-frame above & beyond the details below, -if it is needed. You'll
also feel more confident about all of our software knowing that we can
provide you with expert technical help. Most importantly, you just might get to
enjoy your software!
Read
more below about the 14 day window of return, and other return
deadlines.
We need you to
contact us first before you decide to return software, and
your return must include a copy of your invoice and reason for return.
Unannounced and undocumented returns go on a shelf to be dealt with when we
have nothing else to do (hah!) ...or until we hear from you.
Return Rule 5: There is some grace.
Some.
Let's say you
REALLY
MESSED UP. Contact us, tell us a good story, and we'll see what
we can do. That said, we tend to stick to our policy for small orders,
infrequent customers, and/or software that's been in your hands a long time.
Return Rule 6: We do Refunds, not Exchanges
If you return something, we'll refund your credit
card in order to keep the bookkeeping
clean and simple for us and for you.
Thus, if you are returning software
and need some other software in its
place, you will need to place a new order for
that other software. Then when we receive your returned software,
we'll credit-back the CC you used for that original returned order.
Processing a refund can take up to 3 weeks.
Likewise, we do not carry "credit
balances" on your account. Returned software is simply refunded
to the credit card number we have on file. We can only credit the
card on file.
Return Rule 7: Shipping is not refundable
unless it was our mistake
Shipping charges are almost always
non-refundable, unless it was our mistake. Except in special cases, we
also do not reimburse for the cost of returning software to us.
And if your software arrives after the
date you had intended to use it, you can return it within 14 days, but
the shipping is still non-refundable, even if it was Express shipping. We
need you to communicate to use if your "need by" date is coming up soon.
Being a small company with many products, sometimes things take a while to
get into inventory. We need you to work with us on your "need by" date.
One of the reasons for this
non-refundable shipping policy to encourage people to read carefully,
order with plenty of lead time, and let us help with any technical
problems.
Return Address and Return Requirements
Prior to returning
software, please read our "return window" info below.
Send returns to:
Sunday Software Returns 4368 Brickwood Dr Hilliard OH 43026
All software must be
securely
packed and returned in original condition.
You must include a
copy of
your original invoice and a note stating the reason for the
return.
You may use the postal service.
Please remember: original postage and return postage is not
refundable.
The
Original Shipping Charge on your order is almost always
non-refundable.
(If the mistake is ours,
then the shipping charge is refundable.) Return postage is your
responsibility.
Your Return Window
Within 14 days of receiving our software, you can
return software purchased from us
-for a full refund minus the original shipping cost.
Within this 14 day window --yes you can attempt to preview
or use the software.
If you encounter a tech problem, we
reserve the right to try to give you tech support. And don't worry,
tech support time doesn't count against your 14 days.
If you have tried to use your
software and didn't like it for some reason, or our tech support
didn't work for you, you only have 14 days to return it for a full
refund (minus shipping).
We start
counting "14 days" from the approximate day you receive it.
And not to worry... the 14
day window does not include the transit time it takes to get back to
us.
After the 14 day
window,used/open software cannot be returned.
However,
you can return
UN-USED or UN-OPENED software
within 45 days
of the date of the original shipment for a full refund (minus shipping). Once again, it must come back to us in original condition.
This "un-used" and "unopened" policy often helps churches who
discover they have ordered the wrong thing or already had copies of
it.
After 45 days
and up to 90 days,
we can accept your return of UN-used or UN-opened software,
but the refund will only be 70% of the original price.
Yes, this is a restocking fee.
After 90 days :-(
Why these terms?
We want to encourage our
customers to order carefully and check their software upon receiving
it. Some people ignore technical specs when they shouldn't. And some
people (sadly) take advantage of our return policy to use or copy
the software, then return it.
Our goal is to be good stewards of
your resources, as well as ours.
When you link
to our order form, you will notice the LOCK ICON appears at the
bottom of your browser. This assures you that your connection is secure.
Our
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Credit cards are processed through the Virtual
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bankcard system, the world's
largest card processor. Charges will appear under the name
''Sunday School Software Inc." Under no
circumstances is your personal information or cc info given away or sold to any other company.
If
you're experiencing a technical problem --during installation or operation,
you need to contact us FIRST so that we can
help you get it running, rather than just deciding to return it. 
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