New Payment Policy

Starting July 2008 all orders must be paid by credit card at the time they are placed. We will no longer accept checks or money orders, and we will no longer offer "30 days net" invoicing. This policy change is needed to reduce the cost of managing late payments, balance due inquiries, and time consuming  hassles involved with trying to get some churches to pay their bills on time. For 90% of our customers who routinely pay with their credit card, this will mean no change at all. Exceptions will only be made in special cases. For more information, email neil@sundaysoftware.com or call us at 1-800-678-1948

 Order Form Security Statement:

When you link to our order form, you will notice the LOCK ICON appears at the bottom of your browser. This assures you that your connection is secure. Our Secure Order form is at https://secure.nghosting.net/~sunday/page1.php provided by www.nghosting.com

Credit cards are processed through the NOVA/Elavon bankcard system, the world's largest card processor.  Charges will appear under the name ''Sunday School Software Inc."  Under no circumstances is your personal information or cc info given away or sold to any other company.

RETURNS:

Return Policy

We understand that sometimes things don't work out, or mistakes are made. We want you to be satisfied, and we want you to explore our software without worrying. But we need to have rules to help our customers have the right expectations about this medium, our business, and to guard against yahoos.

If you are experiencing technical problems, please contact us first. We assume that anyone buying software has read the tech specs and expects that we might have to help them on occasion get the software to run. This is the nature of the beast. We EXPECT that you have built understanding into your purchasing and 'need by' schedule. Sunday Software reserves the right to offer technical support to get your software running. You should expect that some software might need tweaked to run on your computer. That's the nature of this medium. You should figure in a few days to tweak prior to absolutely needing to be able to run your software for a lesson. If you have questions about software or hardware, we're here to help.

When you get a CD from us, you have 14 days to return it, --no questions asked, for a full refund -except shipping costs.  This means you can't receive the software then sit on it for weeks, then decide you don't want it or it won't work. You need to test the software when you receive it.

Shipping costs are always non-refundable unless the mistake was ours. This includes Express Charges. Please be advised, we are not responsible for orders placed at the last minute and it not arriving in time. Shipping times are an expectation, not a guarantee. Once it leaves here, it's out of our hands. Email us if you have advance questions about an order's arrival time. Or include a "need by" date on the order form.

After 14 days, you can return UNOPENED software within 60 days of the date of the original shipment for a full refund (minus shipping). Once again, it must come back to us in original condition and the above exceptions apply.

After 14 days, OPENED or USED Software can only be returned for exchange within 30 days of when you first received the software at your address. And the above rules apply.

PRICING POLICY:

1. All prices are subject to change and availability. Price changes are often announced in our catalog, our website, and in our monthly EMAIL NEWSLETTER.

2. If you order at the published price, and then a lower price is published prior to shipment of your order, you can request that your order be billed at the new lower price.* For example, if you order a CD at $30 and the price drops to $25 before we ship it, you can request to have the $5 refunded or taken off your invoice.

Orders shipped BEFORE a price drop pay the price published at the time of the order. To make price changes retroactive to orders shipped just before the price change would create a bookkeeping/inventory nightmare.

*Orders prepaid by check from old (and really old) catalogs are handled differently. In cases where the difference in cost is more than $10, we will contact the customer and/or refund the difference. Please use a current catalog when submitting a prepaid order. Orders prepaid with credit card receive the latest price.

2b. Ordering Additional Copies at Discount Price & Upgrading to a Site License

If you have added another computer to your lab, and need additional copies of a program you have already purchased from us, Sunday Software is very willing to offer the additional copy(s) at the quantity price rather than the single copy price. Example: You have purchased Life of Christ at the Quantity Discount Price of $30 each. Later that year you get a fifth computer and need another Life of Christ CD. We will gladly sell that one copy at $30 rather than the standard single copy price. But YOU need to ask.

Similarly, if you have purchased one copy of a program like Galilee Flyer, and then decide you want the site license to install it on five or more PCs, we will deduct your single copy's original price from the site license. The key to taking advantage of this policy is separately EMAILING NEIL when you place the order for additional CDs. Our online order form cannot calculate this intricate pricing policy. The other "key" is to request the discount in a timely manner.

Limitations: This "later discount" and "upgrade to a license" policy does NOT apply to CDs purchased from other sources (we do sell some software through other distributors, such as Cokesbury). If asked, it is incumbent upon YOU to produce an invoice for the previously purchased CDs should we request one.

3. Sunday Software reserves the right to offer two different prices on a program on rare occasions. We try to keep this to a minimum, but on rare occasions we do offer a special lower price at our website, through a flyer, or through our email newsletter. We don't do this to be cute or alienate, but to encourage regular use of our website resources or to clear overstocks. And sometimes our online price reflects a discount which we can change online but obviously can't correct in your catalog. Always check the online pricing before ordering from our catalog.

4. We are not a "discounter," yet many of our prices are far below what you can find elsewhere. For example: Amazon.com used to sell Play and Learn Children's Bible for $29.99, we sell it for $15. Christian Book Distributors may carry one of our titles for a few dollars less, but rarely for more than 2 months or one catalog of theirs --and then they don't carry it at all. None of these companies will offer quantity discounts or teaching materials either!

5. We believe PRICE isn't the only consideration when buying software. From time to time, you may find a program being sold below our price. We would ask you to consider the following:

a. How did you know that was a good program? ...probably from us.

b. Will that retailer offer you free teaching materials, technical and lesson plan support? ...definitely not.

c. Will that retailer even be carrying that program three months from now? ...probably not.

6. Our free Teaching Materials are free only because we can pay the bills by selling the software.  Your purchase direct from us supports the creation and updating of these materials are indispensable to the programs.

7. Quantity Discount information is published, however, there are occasions when we can offer extra discounts to good customers on certain programs purchased in large quantity. Ask. FYI...Almost all of our quantity discounts and regular discounts below a program's retail price come out of our own pocket.

Privacy Policy:

We do not sell or lend our mailing list, email or customer information to anyone, period. If Neil knows you fairly well and you are a church, from time to time he might suggest that another church in your area call you for teaching advice or information.

Security Policy: Our online ordering uses industry standard web secure transaction technology.

Refusal of Sale Policy:

Sunday Software reserves the right to refuse to sell our products to those with a bad attitude, bad credit, bad computer equipment (that they expect miracles from), have too many returns, and those who illegally copy or network software. We're not that desperate.

We have and will continue to refuse to ship to individuals and/or churches who knowingly violate software copyrights by illegally copying or networking our software. Those who do are sad human beings who shouldn't be teaching kids the Word of God. We refuse to look the other way if they break the 8th Commandment.