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| Security... | Our order form is a secure order form. All data collected is used only for the purposes of filling your order, and if requested, to subscribe you to our email newsletter. We do not share or sell customer information. |
| If your credit card was declined... |
If your order is declined, we will contact you via email and try to manually process your creditcard. In the meantime... 1. Check to make sure you typed your card number and expiration
date correctly. Do NOT put any spaces between the numbers. 2. Depending on your particular card company's requirements, the zip code may need to match the zipcode of your billing statement. In most cases, this isn't required. 3. International Customers: we MUST have a postal code to go in the 'zip code' field, or your card will be declined. Do not type "box" before the zip code number. International customers are strongly encouraged to read our international shipping notes. |
| Shipping, Express & International Shipping Notes... | |
| Fixing Wrong or Duplicate Orders... |
If you inadvertently place identical orders, don't worry, we catch that stuff. In most cases you'll have about 24 to 36 hours after you place the order to contact us and request a change. Email is the best way to do that. |
| Alternate Ordering Methods... |
If you prefer, you can fax the contents of what you copy from page3 to 614-850-0739. -You can also PRINT our PRINTABLE ORDER FORM and mail/fax it to us. Our mailing address is 4368 Brickwood Drive Hilliard Ohio 43026 |
| Back Button makes order info disappear... | Solution: You must click NEXT at the bottom of the Shipping and Payment Information before using any of our back buttons. This puts your shipping and order information into your computer's temporary memory, after which you can make changes to any of the pages before confirming. |
| Order Form seems to be malfunctioning.... |
It could be that your internet browser's security settings are interfering with the scripts running on our order form (such as the one used to carry over your shipping information from page to page). If you continue to encounter problems, use our PRINTABLE ORDER FORM or contact us at 800-678-1948. Occasionally webservers need to be reset or adjusted. |