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Playback quality may vary depending on the speed of your connection, stability of your connection, and speed of your computer. If it is jerky the first time it plays, wait for it to entirely download and press the black arrow (play key) again. If you get a "player plug-in error" message, it may mean your computer's free copy of Quicktime is out of date. You can download the latest free version of Quicktime from www.quicktime.com.