The Professor's Life of Christ CD
Technical Troubleshooting Page
provided by Sunday Software

Learn more about the Life of Christ CD      View/print our LoC Teacher's Guide

Life of Christ in Vista and Windows 7... 

Only version 4.0 of Life of Christ works in Vista and Windows 7.

You must UPDATE your computer's version of Quicktime to the latest version. The version on the LoC CD is not the latest. Go to www.quicktime.com. It's free.

PROBLEM:  After installation, I get the error message "please put CD in drive" or similar message.

Solution: A small batch of LoC CDs were improperly replicated and are missing some critical files. Email neil@sundaysoftware.com

PROBLEM: Life of Christ isn't running properly, or at all. ...or, you get Error messages, and "can't find" or it won't save data.

Solution: First... look at the label of your CD. Does it say "Version 3.0" ??

If you are trying to run Version 4 of the CD and are having a technical problems trying to get it to run on a computer AND YOU ALSO HAD an older version of Life of Christ installed, then DO THIS: Completely uninstall the program from the computer using Windows Add/Remove. Then reinstall version 3.0. This will solve errors encountered during start-up of the program which are caused by you trying to use a new 3.0 CD on a computer where the old version installation files are still present.

If your CD is NOT Version 3.0, then you have an earlier version of the program purchased prior to March 2003 from us. It should run just fine in Win98/Me, but will need the XP patch linked below to make it fully XP compatible. The patch will not make it work on Vista or Windows 7. For that, you'll need to buy the latest version of the CD.

Second... If you have Windows XP and an older version of Life of Christ which doesn't say '3.0' on the label, then you need to download the XP PATCH from our website, copy it to a CD, and install it where you have installed the older version of Life of Christ on your XP computer. Go to http://www.sundaysoftware.com/xst-patch.htm for the patch and instructions.

If you have an earlier version of the Life of Christ CD and are experiencing sound drop-out or a program error in the Castle, and have Windows XP, download the patch. The patch not only adjusts the program to work in XP, but it cures the sound problem. Go to http://www.sundaysoftware.com/xst-patch.htm

Important Note for those Downloading the XP Patch:

If you have older versions of Life of Christ and are downloading the patch to enable your older version to work in XP, please note that your older CD/with patch installed will only work in XP's "administrator" mode. It will not work if you are in a "user" account in XP with limited privileges. You will also have to install Quicktime version 4 or higher to run the updated Life of Christ with the patch installed. Many of Sunday Software's newer programs already have Quicktime 4 or higher on the CD, and you probably have already installed Quicktime on your computer. But there's a chance you may not have installed a newer version of Quicktime on your computer, so you may also need Quicktime 4 as well as the patch. They're both free. Read more here.

The patch does not work for Vista and Windows 7. You need to buy the newest version of Life of Christ.

Note to Labs with Multiple Versions of Life of Christ CD:

It is possible that your computer lab may have multiple versions of Life of Christ. For example, if you had an old computer with an older version of LoC, and recently added a new computer and bought an additional new version of LoC. This may create a problem if your teachers MIX UP which CD versions go with which computers in your lab, --as the startup icons and some files have changed between the versions.

Thus, if you try to play the newer version 4.0 of the CD on a computer where the older version has not been properly uninstalled, including its desktop icon, then you will get a program error at startup. The problem occurs when trying to run the newer version using the old start-up files and desktop icons. The desktop icon shortcut instructions were changed between versions.

You need to UNINSTALL the old version, and delete the startup icons and entries. THEN install the new version.

If you have multiple versions of Life of Christ in your lab, this can also create a problem. The problem can occur in labs where you may have one older computer with an older operating system --on which your old version of Life of Christ still works, ...BUT.... you also have a newer computer with Windows 7, for example, and have purchased a newer copy of Life of Christ CD for that newer system.

If you mix up your CDs and try to use the old version Life of Christ CD on the newer computer where you have installed the newer version of Life of Christ, it won't work. Why? Because newer version of Life of Christ is installed in a different location and the startup file is different.

The key is to avoid mixing your different version CDs between computers. Use the SAME CD to run the program as you used to INSTALL the program on that computer. 

To help people remember which CD goes with which computer, you need to do something to VISUALLY REMIND PEOPLE which CD to put in which computer.

To avoid this "multiple versions in your lab" confusion, clearly mark the top of the Life of Chris CD "Use only on computer #__."

 

MISC:

I can't get past the registration screen... Actually, there is no registration screen for Life of Christ. What you're seeing is the annoying registration screen for Quicktime (the program Life of Christ uses to run its videos). Just click "continue" to get past the registration process.

"My computer locks up or I lose audio when I'm in the castle." You have an original version of the program issued prior to 1998. The developer issued a slightly updated version to correct the sound driver problem which can throw you out of the castle. Download the patch. http://www.sundaysoftware.com/xst-patch.htm

If you get a blank screen in castle and have Vista... make sure you download the latest version of Quicktime from quicktime.com

"I get a 'Can't find LOC\...Temp' error message (or something like that). The developer created a "patch" for Windows XP users. Oddly enough, it solves the sound problem mentioned above too, and the "Can't find LOC/...Temp" error not only on XP but on Windows 98/ME. If you experience sound problems running Life of Christ on XP or earlier versions of Windows, go to http://www.sundaysoftware.com/xst-patch.htm for instructions on downloading an XP patch for Life of Christ. It may just solve your problems.

If the procedures on this page are confusing to you, print this page and hand it to a techie.

 www.sundaysoftware.com